Target Audience
All members of staff
Introduction
Conflict in the workplace can have detrimental effects on productivity, efficiency, motivation and an individual and team’s general well-being. It can even affect the entire company.
However, not all conflict is necessarily bad. As long as it is resolved effectively, it can lead to personal and professional growth. In many cases, effective conflict resolution can make the difference between positive and negative outcomes. By resolving and managing conflict successfully, you can solve many of the problems that it has brought to the surface.
Training Benefits
Building strong stakeholder relationships and managing these has many positive and long-term effects. Understanding how to build rapport and speak positively aids motivation and general well-being, preventing conflict. Training enables strong management skills and leadership qualities so that communication remains open and that managers become approachable and not the cause of conflict.
Participants will learn tried and tested ways and understand what causes conflict and how to match certain approaches to various conflict types. Not only will they be equipped to deal with personal conflict, but also how to guide their teams when conflicts arise. Understanding personality types, communication styles and cross-cultural dynamics minimises and helps prevent conflict.
Training Objectives
- Defining successful ‘Stakeholder Relationship Management’
- Implementing successful SRM in the workplace
- Keeping communication open
- Defuse conflict by being approachable
- Conflict challenges you face and solutions to overcome them
- Identifying causes of conflict
- Recognising typical conflict types
- Communication that defuses conflict – Listen first; talk second!
- How to be assertive
- Evaluate the ‘conflict resolution process’
- How to say NO!
- Key conflict resolution skills you MUST know and use
- Using emotional intelligence to understand others
- Dealing with stress and workloads
- Misconceptions and attitudes in a cross-cultural business environment
- Opposing objectives – 3 steps to keeping control
- Types of conflict – Factors that escalate it
- Explore options together
- Disagreeing agreeably
- Negotiate solutions
- Mediation and arbitration
- YOUR conflict management and communication style
- Motivating yourself and your team
- Models and tools for managing conflict
- Action Planning
Training Methodology
Proactive training and a ‘hands-on’ approach help participants evaluate themselves and how they interact with others. Role-plays, work related scenarios and group work with video playback enable participants to appraise themselves and make needed adjustments. Action planning embeds training principles and calls for accountability and continued improvement.
Post Training
Post training reports and analysis are provided to better equip companies to embed training methods. Additional post-training follow-ups are also available on request to ensure that participants continue to use and implement what was originally trained. Follow-ups also allow for any further training gaps to be identified and weaknesses to be reduced and improved. This often proves to be decisive to the continued success of any training program.
All training is customised to the local market with an awareness of cultural sensitivity and expectations. We thus use highly qualified trainers based locally who have an extensive track-record and experience internationally.
Finally
The above is just a draft of how British Communications has conducted this training for other companies. We realise each company/organisation has its own unique areas of focus and we are happy to modify the above so that it is tailor-made to your specific training needs and outcomes.
